We will have limited support available from December 23rd, 2024 through January 1st, 2025.
All inquiries received during this time will be processed as quickly as staff availability allows, with normal availability beginning January 2nd.
We appreciate your understanding and patience. Happy Holidays!

How to Opt Out from Data Recording

Manual Process

The manual process to Opt Out is referenced in: 

  1. Privacy Policy at FlowJo.com: www.flowjo.com/policies/privacy-policy

To be removed from the data recording list

  1. Submit request via email to office@flowjo.com
  2. Can send to:
    1. FlowJo, LLC, 385 Williamson Way, Ashland, OR 97520
  3. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
  4. You will receive Notification
    1. Email confirmation of request received by requestor from Sales associate
  5. Completion
    1. Stored Data Recording is de-identified from requestor within 30 days
    2. User ID actions are no longer recorded
  6. Email confirmation with completion date is sent to requestor by Sales

To reactivate Personal Data recording

  1. Submit request via email
  2. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
  3. You will receive Notification
    1. Email confirmation of request received by requestor from Sales associate
  4. Completion
    1. Stored Data Recording is re-identified for requestor within 30 days


Automated Process (Coming Soon)

To be removed from data recording list

  1. Store Personal Data consent is a checkbox in the Portal Account Page settings section accessible by icon
  2. Go to Portal Account Page
  3. Click on User Icon
  4. Select Settings >> Settings modal appears
    1. Store Personal Data consent is checked
    2. Uncheck the box
    3. Message Dialog appears with Yes/No buttons:
      1. No response:
        1. Removes message dialog
        2. Removes settings modal
      2. Yes response:
        1. Disassociates all recorded data from user id
        2. User ID actions are no longer recorded
        3. Record is retained with:
          1. Original request
          2. Name
          3. Email
          4. Date
    4. Email sent out to confirm Personal Data disassociation and includes the process to reactivate account

To be reactivated to data recording list

  1. Login to Portal
    1. Go to Portal Account Page
    2. Click on User Icon
    3. Select Settings >> Settings modal appears
    4. Store Personal Data consent is unchecked
    5. Check Store Personal Data consent checkbox
    6. Message Dialog appears with Yes/No buttons:
      1. No response:
        1. Removes message dialog
        2. Removes settings modal
      2. Yes response:
        1. Associates all recorded data to user id
        2. User ID actions are included to improve product
        3. Record is retained with:
          1. original request
          2. Name
          3. Email
          4. Date
        4. Email sent out to confirm Personal Data association

How to Access & Correct Personal Data

Manual Process

The manual process to Access & Correct Personal Data is referenced in:

  1. Privacy Policy at FlowJo.com: www.flowjo.com/policies/privacy-policy

To access and edit personal data recorded

  1. Submit request via email
  2. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
  3. You will receive Notification
    1. Email confirmation of request received by requestor from Sales associate
  4. Completion
    1. Data Recorded is gathered for requestor within 30 days
    2. Email with data summary is sent to requestor by Sales associate

To correct data can be requested via email submission to sales associate

With Data Recorded summary email received from access request

  1. Submit correction request via email
  2. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
  3. You will receive Notification
    1. Email confirmation of request received by requestor from sales associate
  4. Completion
    1. Data correction is made for requestor within 30 days
    2. Email with corrected data is sent to requestor by sales associate

Automated Process (Coming Soon)

To access personal data recorded

Stored Personal Data is presented to user in the Portal Account Page

  1. Go to Portal Account Page to see
    1. Name
    2. Email Address
    3. Company
  2. Additional data which is product specific can be accessed in product tabs
    1. Lab
    2. Group
    3. Equipment

To correct personal data

Stored Personal Data is presented to user in the Portal Account Page

  1. Go to Portal Account Page to see
    1. Data is editable where displayed by double click
  2. Additional data which is product specific can be accessed in product tabs
    1. Data is editable where displayed by double click


How do I request Right to Forget

Manual Process

The manual process to request to be forgotten from our systems:

  1. Privacy Policy at FlowJo.com: www.flowjo.com/policies/privacy-policy

To be removed from our systems

  1. Submit request via email
  2. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
  3. You will receive Notification
    1. Email confirmation of request received by requestor from Sales associate
      1. Warning message is included in confirmation email that "Your Personal Data is about to be disassociated from your account. This action will forfeit your licenses and access to all FlowJo systems. Please call sales office by [DATE] to correct if in error?"
  4. Completion
    1. Data Recording is de-identified from requestor within 30 days
    2. Email confirmation with completion date is sent to requestor by sales associate

Automated Process (Coming Soon)

To be removed from our systems

Request to forget has a checkbox in the Portal Account Page settings section accessible by icon

  1. Go to Portal Account Page
  2. Click on User Icon
  3. Select Settings >> Settings modal appears
    1. Request to Forget is unchecked
    2. Check the box
      1. Message Dialog appears with Yes/No buttons: "Your Personal Data is about to be disassociated from your account. This action will forfeit your licenses and access to all FlowJo systems. Are you sure you want to continue?"
      2. No response:
        1. Removes message dialog
        2. Removes settings modal
      3. Yes response:
        1. Disassociates all recorded data from user id
        2. User loses access to FlowJo product licenses
        3. Record is retained with:
          1. Original request
          2. Name
          3. Email
          4. Date
      4. Email sent out to confirm Personal Data disassociation with the process to reactivate account if desired

To be reactivated to data recording list

  1. Send email to sales requesting reactivation
  2. Register to Portal Account with:
    1. New password and
    2. Email validation
    3. Acceptance of Privacy Policy
    4. Acceptance of EULA
    5. Acceptance of Personal Data Consent
    6. Acceptance of Market Analytic Data


Portability

Manual Process

The manual process to request to be forgotten from our systems:

  1. Privacy Policy at FlowJo.com: www.flowjo.com/policies/privacy-policy

To request the porting of personal data from our system to another Data Protection Officer of choice

  1. Submit request via email
  2. Email Sales
    1. With intent
    2. Name
    3. Email address used with Portal
    4. Data Protection Officer Information
      1. Company
      2. First Name
      3. Last name
      4. Email Address, and
      5. Phone number
    5. Record is retained with:
      1. original request
      2. Name
      3. Email
      4. Date
    6. You will receive Notification
      1. Email confirmation of request received by requestor from Sales associate
    7. Completion
      1. Personal Data is gathered and sent within 30 days
      2. Email confirmation with completion date is sent to requestor by Sales

Automated Process (Coming Soon)

To request the porting of personal data from our system to another Data Protection Officer of choice

Request to Port has a checkbox in the Portal Account Page settings section accessible by icon

  1. Go to Portal Account Page
  2. Click on User Icon
  3. Select Settings >> Settings modal appears
    1. Request to Port Personal Data is unchecked
      1. Check the box
      2. Message Dialog appears with Yes/No buttons: "Your Personal Data is about to be to be sent from your account to another Data Protection Officer. This action may expose your data to other data owners. Are you sure you want to continue?"
        1. No response:
          1. Removes message dialog
          2. Removes settings modal
        2. Yes response:
          1. Produces another modal entry dialog
      3. Intent Statement " I am authorizing the transfer of my personal data under the 'Right to Portability' section of the GDPR and understand that my personal data will be sent to the person and organization I have identified in the fields below at my request."
        1. "I agree" checkbox option
        2. Data Protection Officer Information Section
          1. Company
          2. First Name
          3. Last name
        3. Email Address, and
        4. Phone number
      4. Data is sent
      5. Record is retained with:
        1. original request
        2. Name
        3. Email
        4. Date
      6. Email sent out to confirm Personal Data disassociation with the process to reactivate account if desired
        1. “I disagree” checkbox option
        2. All modals disappear


Breach Notification

Manual Process

The manual process to notify our users of a breach of our systems:

  1. Privacy Policy at FlowJo.com: www.flowjo.com/policies/privacy-policy

Upon discovery of breach

  1. Email notification of breach extent is sent to customer base
    1. Passwords reset is requested
    2. Email Validation is forced
  2. Completion
    1. Email notification of breach improvements is sent to customer base

Automated Process (Coming Soon)

Upon discovery of breach

  1. Notification of breach extent is sent within Portal Account page notification system
  2. Email notification of breach extent is sent to customer base
    1. Passwords reset is forced
    2. Email Validation is forced
  3. Completion
    1. Notification of breach improvements is sent within Portal Account page
    2. Email notification of breach improvements is sent to customer base


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