We will have limited support available from December 23rd, 2024 through January 1st, 2025.
All inquiries received during this time will be processed as quickly as staff availability allows, with normal availability beginning January 2nd.
We appreciate your understanding and patience. Happy Holidays!
Parameter Mismatch Error
Run into a compensation matrix or parameter mismatch error? This tutorial will show you how to fix this error.
If you run into this error it's usually due to a mismatch between the parameters of the sample and compensation matrix. The gating matrix will let you know you've run into this error when your compensated parameters are not available. Make sure parameter names are labeled properly. This tutorial will show you how to replace the matrix and resolve the error.
For closed captions click this link: https://flowjo.wistia.com/medias/ghwxoyi94b
Back to product